An Integrated System for Serving the Guests of the Two Holy Mosques
Services Provided to the Guests of the Two Holy Mosques:
Reception and Crowd Management
Receiving pilgrims at entry points (Jeddah and Madinah) and organizing their transfer to their accommodations in Makkah and the Holy Sites.
Accommodation and Follow-up
Providing equipped and classified accommodations in Makkah, with continuous monitoring to ensure pilgrims’ comfort and meet their needs throughout their stay.
Transportation and Field Supervision:
Organizing pilgrims’ transportation to and from Makkah and the Holy Sites, including ascension to Mina and Arafat and departure to Muzdalifah, in addition to coordinating their departure after performing the rituals.
Holy Mosque Services:
Organizing pilgrims’ access to the Holy Mosque in Makkah to perform the Arrival and Farewell Tawaf, according to specific and organized schedules.
Accommodation in the Holy Sites:
Providing facilities and services in pilgrims’ camps in Mina, Arafat, and Muzdalifah according to the quantitative and qualitative classification approved by the Ministry of Hajj and Umrah, ensuring a safe and comfortable environment for the pilgrims.
Stoning and Jamarat Plan:
Organizing pilgrims’ movement during the stoning of the Jamarat on the Days of Tashreeq, from departure from Muzdalifah until the completion of the rituals, under comprehensive field supervision.
Catering Services:
Providing meals in Makkah and the Holy Sites, with careful monitoring of food quality and presentation, ensuring compliance with health and nutritional standards.
Health and Guidance Services:
Providing primary medical support and awareness and guidance services, including assistance for lost pilgrims in multiple languages.
Departure Coordination:
Monitoring pilgrims’ departure from Makkah and providing official farewell services at departure points.
Towards Qualitative and Strategic Expansion
Recognizing the importance of service development and expanding their reach, the company began implementing an expansion plan aimed at:
Service for Non-Affiliated Nationalities Pilgrims:
Following the successful experience of serving nationalities outside the company’s scope during last year’s Hajj season, the company seeks to expand its services to all nationalities, using flexible and integrated operational models.
Real Estate Investment
The company has recently entered the real estate investment sector by leasing the Mashariq Tower located on the Third Ring Road in Makkah, which is considered one of the prominent strategic locations in the Holy City.
The tower features a prime location overlooking one of the main traffic arteries, enhancing its status as an integrated commercial center and an attractive destination for investment activities.
The tower houses multi-purpose units, including commercial offices and spaces designated for services, providing diverse investment opportunities targeting various sectors. This step aligns with the company’s strategy to diversify income sources and maximize the utilization of its real estate assets, thereby enhancing long-term financial sustainability.
The company is also working to enhance the operational efficiency of this real estate asset by attracting investment partners and leading companies across various sectors, contributing to sustainable returns and strengthening the company’s position in the real estate investment sector.
Food Industries
The company is currently operating its specialized factory for producing sterilized meals in Makkah, established to meet the needs of the Hajj and Umrah sectors by providing high-quality meals that comply with the highest international health standards. This factory is a strategic pillar in enhancing the company’s logistical integration, enabling it to deliver catering services characterized by efficiency, reliability, and sustainability, ensuring the needs of the Guests of the Two Holy Mosques are met with the highest level of professionalism.
The role of the factory is not limited to being a production center; it also represents a significant investment value that contributes to enhancing the company’s competitive capabilities in the Hajj and Umrah services market and supports its strategies for medium- and long-term growth and expansion.
This investment also opens promising opportunities for developing innovative food products serving other sectors within and outside the Kingdom of Saudi Arabia, making it an economic contributor with sustainable returns and reflecting the company’s commitment to creating added value for its shareholders and partners alike.
